Frequently asked questions

Mintify24 is a small embroidery studio in Calgary, Alberta, Canada. Our official website is mintify24.ca, and we also sell on Etsy as Mintify24.

Every design is stitched with real embroidery thread using professional high-density embroidery. We never use vinyl, patches or printing.

We embroider on Gildan (crewnecks and hoodies), JERZEES (quarter-zips), Q-Tees (aprons), Independent Trading Co. (crop hoodies), American Apparel (women’s lightweight crewnecks (gingham appliqué)) and Comfort Colors (T-shirts). Other blanks are available for bulk orders on request. Each product page names the exact garment, its material and its fit.

Machine wash cold inside out, tumble dry low and do not iron directly on the embroidery. Each product page repeats the care instructions for its garment.

Email [email protected] or call 403-672-3900, Monday to Friday, 9:00 AM to 6:00 PM MT. We reply usually within 24-48 hours. You can also write to us from our Contact page.

On Etsy, where Mintify24 is rated 4.9★ from 416 reviews on Etsy (as of October 14, 2026). Our Reviews page quotes some of them and links to every review. We do not collect reviews on mintify24.ca yet.

Names, credentials, dates, initials and short quotes, and photos on our portrait designs. Many designs let you pick the thread colour and add text to one or both sleeves.

Yes. We email a digital design proof within 1-3 business days of your order. You can request unlimited revisions, and production only starts after you approve the proof.

Yes. On our photo designs (pet portraits, photo line art, car portraits) you upload your photo on the product page, and on our logo designs (quarter zip, full-zip hoodie, polo, apron, crop hoodie) your logo, as a JPG, JPEG, PNG or PDF file. You can also email a logo or your own artwork to [email protected] as PNG, JPG, SVG or PDF; high-resolution images (300 DPI) or vector files work best. Our team digitizes your file for embroidery and sends a proof. We cannot reproduce copyrighted or trademarked designs without authorization.

No. Only Mintify24 uses the photos and logos you send, to make your order. We show a photo of a finished piece on our Our Work page only if you say yes (an optional box at checkout), and we remove it whenever you ask.

Before the proof is sent, changes to size, colour or text are usually free. After the proof is sent, adjustments to the current design (text, font, placement) are free until you approve it. Once production starts, changes are no longer possible. Email [email protected] as soon as possible.

Interac e-Transfer, Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, processed through encrypted payment gateways. Card and PayPal payments are taken at checkout. Interac e-Transfer orders start once your transfer arrives. Local pickup orders don't need to pay in advance: send the Interac e-Transfer when you pick up.

Yes. All prices on mintify24.ca are in Canadian dollars (CAD), before GST/HST, which is added at checkout.

No. Prices are shown before tax. At checkout we add the GST or HST of the province you ship to, from 5% to 15%, on the items and on shipping, and you see the total before you pay. Local pickup orders in Calgary are charged Alberta's 5% GST.

Yes. For 10 or more items (teams, businesses, bridal parties) email [email protected] with your design and quantities for a custom quote.

No. You can order a single piece. For 10 or more items, ask for a quote on our Custom & bulk orders page.

Yes. Every page of mintify24.ca is served over HTTPS, and card and PayPal payments are processed by our payment providers, so Mintify24 never sees or stores your full card number. Interac e-Transfers go through your own bank.

Total delivery time is production time plus shipping. Production takes about 3-7 business days (design proof in 1-3 business days, then 2-4 business days after you approve it). Standard shipping takes 5-10 business days within Canada. In all, allow about 8-17 business days from your order to delivery.

Yes. Standard shipping is free within Canada on orders over $99 CAD. Canadian orders under $99 pay a flat rate of $12.99 CAD.

Yes. Choose Local pickup at checkout. It is free, and we email the pickup details when your order is ready. Local pickup orders don't need to pay in advance: send the Interac e-Transfer when you pick up.

Not at the moment. We ship within Canada only; shipping to the United States and other countries is paused for now.

No. We currently ship within Canada only, so there are no import duties or customs fees on delivery.

When your order ships you receive an email with a tracking number. You can also check your order status on our Track Your Order page. Tracking can take 24-48 hours to update after shipment.

Email [email protected] with your order number. A parcel that is lost in transit and cannot be located is replaced or refunded, and so is an item that arrives damaged: send clear photos within 30 days of delivery. See our Return & Refund Policy.

Because each item is made for you, we cannot accept returns for change of mind. We replace or refund any item with an embroidery error, a defect or shipping damage reported within 30 days of delivery.

Email [email protected] within 30 days of delivery with your order number and clear photos of the issue. We review every request, usually within 24-48 hours.

You can cancel for a full refund within 24 hours of ordering if we have not created your design proof yet. After the proof is created a $10 CAD design fee applies, and once you approve the proof and production starts the order is final. See our Cancellation & Replacement Policy for details.

Size exchanges are possible within 24 hours of ordering if production has not started; after that we look at each request case by case. Check our Size Charts before you order, and email [email protected] as soon as possible.

Approved refunds are processed within 5-10 business days to your original payment method.