Return & Refund Policy

At Mintify24, your satisfaction is our top priority. Because all our products are custom embroidered specifically for you, please review our return and refund policy carefully before placing your order.

Last Updated: October 12, 2026

Our 30-Day Satisfaction Window

You have 30 days from the date of delivery to contact us regarding any issues with your order.

Refund Eligibility Guidelines

When We Offer a Full Refund or Replacement

We will gladly provide a full refund or replacement at no additional cost when:

• The embroidery contains errors that do not match your approved design proof (wrong name, spelling, etc.)
• The product is defective, damaged, or has manufacturing flaws
• You received the wrong item (wrong size, wrong colour, wrong product)
• Your order is lost in transit and cannot be located
• We missed your cancellation request submitted within the 24-hour cancellation window

Photo documentation is required for all claims related to product quality or errors.

When We Offer a Partial Refund

A partial refund may be issued in the following situations:

• Order cancellation after the design proof has been created: a design fee of $10 CAD is deducted
• Minor cosmetic variations that do not significantly differ from the approved proof

When Returns/Refunds Cannot Be Accepted

Due to the custom nature of our products, we cannot accept returns or issue refunds when:

• You simply change your mind after the design proof has been approved and production has started
• The product matches the approved design proof but you are unsatisfied with your own design choices
• The order was lost due to an incorrect address provided by the customer
• The product has been worn, washed, or altered
• The claim is made after 30 days from delivery

How to Request a Refund

1. Contact Us

Email [email protected] within 30 days of delivery

2. Send Proof

Include your order number and clear photos showing the issue

3. Review

Our team will review your request, usually within 24–48 hours

4. Resolution

If approved, refund processed in 5–10 days to original method

Refund Methods

Refunds are processed to the original payment method used at checkout. Processing times depend on your financial institution:

• Interac e-Transfer: refunded by Interac e-Transfer
• Credit/Debit Card: 5–10 business days
• PayPal: 3–5 business days
• Store Credit: Issued immediately (optional alternative)

Exchanges

If you’d prefer an exchange rather than a refund, size exchanges are available within 24 hours of order placement if production has not started.
After that, exchanges are handled on a case-by-case basis. Not sure about sizing? Check our Size Charts before ordering. Please contact us promptly.

Questions?

If you have any questions about our refund policy, please don’t hesitate to contact us at [email protected] or call 403-672-3900. You can also check our FAQs for quick answers.