Order status

Track your order

Enter your order number and billing email to see your order status and, once your parcel has shipped, its tracking number. When it ships we email you the tracking number with a link to follow it; the same link is on your order page under My Account › Orders. Tracking can take 24-48 hours to update after shipment.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What your order status means

  1. Order received

    We have your order. Interac e-Transfer orders start once your transfer arrives; local pickup orders are paid when you pick them up.

  2. Design proof in progress

    Our design team is preparing your embroidery proof.

  3. Awaiting your approval

    Your proof is in your inbox. Reply to approve it or ask for changes; revisions are free.

  4. In production

    Your approved design is being embroidered in our Calgary studio.

  5. Shipped

    Your parcel is with the carrier, Canada Post for most orders. Your shipping email has the tracking number and a link to follow it; the same link shows on your order page and when you look up your order above.

  6. Delivered

    Enjoy your custom embroidered piece!

Track directly with the carrier

Use the tracking number from your shipping email or your order page.

Tracking not updating?

Tracking can take 24-48 hours to appear after shipment. Still stuck? We will look into it.

Contact usShipping policy

Read the FAQ